Shipping policy
Shipping & Delivery Policy
Last Updated: July 2026
At ROVIAE, we are committed to delivering your order quickly, safely, and transparently.
Processing Time
All orders are processed within 1–2 business days after payment has been successfully authorized.
Orders are processed Monday through Friday (excluding U.S. federal holidays).
If additional verification is required for your order, processing may take slightly longer.
Shipping Time
We currently ship throughout the United States.
Estimated delivery time:
- Processing: 1–2 Business Days
- Transit: 3–5 Business Days
Estimated total delivery:
4–7 Business Days
Delivery times are estimates and may vary due to weather, carrier delays, holidays, or other circumstances outside our control.
Shipping Carriers
We work with trusted U.S. shipping partners including:
- USPS
- UPS
- FedEx
- DHL eCommerce (when applicable)
Carrier selection depends on destination and package size.
Order Tracking
Once your order has been shipped, you will receive an email containing:
- Tracking Number
- Carrier Information
- Estimated Delivery Date
Tracking information may take up to 24 hours to become active after shipment.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
ROVIAE is not responsible for delays or losses resulting from incorrect addresses submitted during checkout.
If an order has not yet shipped, customers should contact us immediately to request address changes.
Lost or Delayed Packages
If your package appears delayed:
- Please first check your tracking information.
- Contact the shipping carrier.
- If additional assistance is needed, contact our support team.
We will work with the carrier to help resolve delivery issues as quickly as possible.
Damaged Deliveries
If your package arrives damaged:
Please contact us within 7 days of delivery.
Include:
- Your order number
- Photos of the damaged package
- Photos of the product
Our team will review your claim and provide an appropriate resolution.
Shipping Restrictions
At this time we only ship within the United States.
We do not currently ship to:
- P.O. Boxes (when carrier restrictions apply)
- Military APO/FPO addresses
- International destinations
Delivery Responsibility
Once a shipment has been accepted and scanned by the shipping carrier, delivery timing is managed by the carrier.
ROVIAE remains available to assist customers with carrier investigations whenever necessary.
Contact
Questions regarding shipping?
Email:
Response time:
Within 1 Business Day