SHIPPING POLICY

Last updated: July 25, 2026

ROVIAE is a brand operated by FastandCheap LLC. This Shipping Policy explains our order-processing times, shipping estimates, tracking procedures, delivery responsibilities, and how we handle delays or delivery problems.

By placing an order through our website, you agree to the terms described in this Shipping Policy.

1. Shipping Destinations

We currently ship to eligible addresses within the United States.

Shipping availability is determined during checkout based on:

• The delivery address.
• Product availability.
• Carrier service coverage.
• Package size and weight.
• Applicable shipping restrictions.

If a shipping option is not displayed during checkout, we may not currently be able to ship the order to that address.

We do not guarantee delivery to every P.O. box, military address, U.S. territory, freight-forwarding service, or remote location. Available options will be shown during checkout.

2. Order Processing Time

Orders are normally processed within 1–3 business days after payment is successfully authorized.

Business days are Monday through Friday, excluding federal holidays and days when our fulfillment or carrier services are unavailable.

Order processing may include:

• Payment verification.
• Fraud screening.
• Address review.
• Inventory confirmation.
• Picking and packing.
• Preparation for carrier pickup.

Processing time is separate from carrier transit time.

Orders placed on weekends, holidays, or after the applicable daily processing cutoff may begin processing on the next business day.

3. Estimated Transit Time

After the shipping carrier accepts the package, standard delivery is generally estimated to take:

3–7 business days after carrier acceptance

When combined with our normal processing time, most orders are expected to arrive approximately:

4–10 business days after the order is placed

These timeframes are estimates and are not guaranteed delivery dates.

Actual delivery time may vary depending on:

• The customer’s location.
• Carrier service levels.
• Weather conditions.
• Holidays and peak shipping periods.
• Address accuracy.
• Transportation interruptions.
• Regional or national carrier delays.
• Events outside our reasonable control.

Shopify treats fulfillment time and carrier transit time as separate parts of the estimated delivery period, so the settings displayed at checkout should match the processing and transit periods stated here.

4. Shipping Rates

Free Standard U.S. Shipping

We offer:

Free standard U.S. shipping on eligible orders over $49.

The qualifying merchandise subtotal must exceed $49 after applicable discounts and before taxes, unless otherwise stated during checkout.

Some locations, products, expedited methods, or special handling requirements may not qualify for free shipping.

Orders That Do Not Qualify

For orders that do not qualify for free shipping, the available shipping charge will be displayed during checkout before payment is submitted.

Shipping rates may be determined by:

• Order value.
• Delivery location.
• Package weight and dimensions.
• Selected delivery method.
• Carrier availability.

The shipping amount displayed and accepted during checkout applies to that order, unless an obvious technical or pricing error occurred.

5. Delivery Estimates at Checkout

Any delivery date or delivery range displayed on the product page, cart, checkout, order confirmation, or tracking page is an estimate.

An estimated arrival date includes expected processing and carrier transit time but may change after the order is placed.

A later-than-estimated delivery does not automatically mean the package is lost.

Where possible, customers should rely on the latest information shown on the carrier’s tracking page after the package has been accepted and scanned.

6. Order Confirmation

After an order is submitted, the customer should receive an order-confirmation email at the email address entered during checkout.

The order-confirmation email confirms that we received the order. It does not necessarily mean that:

• Payment verification is complete.
• The order has been accepted for fulfillment.
• The package has shipped.
• A carrier has physically received the package.

Customers should review the confirmation immediately and contact us if any information is incorrect.

7. Tracking Information

When tracking information becomes available, it will normally be sent to the email address or telephone number provided during checkout.

A tracking number may initially show:

• Label created.
• Pre-shipment.
• Shipment information received.
• Awaiting carrier pickup.

These statuses generally mean that shipping information has been submitted but the carrier may not yet have completed its first physical scan.

Tracking updates may take 24–48 hours after carrier acceptance to appear or update. During holidays, weekends, or carrier disruptions, updates may take longer.

We do not control the carrier’s tracking website or scan frequency.

8. Shipping Confirmation

An order is considered shipped when it has been transferred to the applicable shipping carrier or fulfillment partner for delivery.

The shipping-confirmation email may include:

• The carrier name.
• Tracking number.
• Tracking link.
• Products included in the shipment.
• Estimated delivery information.

Customers are responsible for monitoring the tracking information and arranging for timely receipt of the package.

9. Split Shipments

An order may be divided into more than one package when:

• Products are stored at different fulfillment locations.
• Package weight or size requires separate shipments.
• One part of the order is ready before another.
• A carrier or operational requirement makes separate shipment appropriate.

Each package may have a different tracking number and delivery date.

Customers will not be charged an additional shipping fee solely because we divide an order into multiple shipments, unless a separate charge was clearly disclosed and accepted before purchase.

10. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address, including:

• Recipient name.
• Street address.
• Apartment, suite, or unit number.
• City.
• State.
• ZIP code.
• Telephone number when requested.

Please contact us immediately if an address is incorrect.

We will try to update the address if fulfillment has not started, but changes are not guaranteed after an order has been submitted.

After a package has been processed or transferred to the carrier:

• We may be unable to change the address.
• The carrier may charge an address-correction or redirection fee.
• The carrier may return the package to the sender.
• The customer may need to contact the carrier directly.

ROVIAE is not responsible for delays, failed deliveries, or return charges caused by an incomplete or incorrect customer-provided address, except where required by applicable law.

11. Address Changes After Shipment

We cannot guarantee that a delivery address can be changed after the carrier has received the package.

If the carrier offers a delivery-management or package-intercept service, the customer may be able to request a change directly from the carrier.

Any fees charged by the carrier for a customer-requested address change, interception, redirection, or hold may be the customer’s responsibility.

Do not submit a second order solely to correct an address without first contacting our support team.

12. Carrier Delays

Delivery may be delayed because of circumstances including:

• Severe weather.
• Natural disasters.
• Holiday volume.
• Carrier staffing or equipment issues.
• Road closures.
• Transportation interruptions.
• Incorrect or incomplete addresses.
• Security or fraud reviews.
• Local delivery restrictions.
• Events outside our reasonable control.

We will make reasonable efforts to assist customers, but we cannot control a carrier after it has accepted the shipment.

Estimated delivery dates do not create a guarantee that delivery will occur on a particular day.

13. Unexpected Processing Delays

If we learn that an order cannot be shipped within the timeframe communicated to the customer, we may:

• Notify the customer of the delay.
• Provide a revised estimated shipping date.
• Request the customer’s consent to continue waiting.
• Offer the customer the option to cancel the unshipped order for a refund.

If the customer does not agree to a material delay, the unshipped portion of the order may be canceled and refunded to the original payment method.

This approach is consistent with the FTC rule requiring online sellers to have a reasonable basis for advertised shipping timeframes and to offer cancellation and a refund when a promised shipping timeframe cannot be met.

14. Packages Marked Delivered

If tracking shows that a package was delivered but you cannot locate it, please:

1. Confirm that the shipping address on the order is correct.
2. Check around entrances, porches, mailboxes, gates, garages, and other delivery areas.
3. Ask household members, neighbors, reception staff, property managers, or building personnel.
4. Allow until the end of the delivery day because some carriers update tracking before completing the final handoff.
5. Contact the carrier and request delivery details.
6. Contact us if the package remains missing.

Please report the issue to us as soon as reasonably possible and preferably within 7 days after the tracking status changes to delivered.

We may request:

• Your order number.
• Written confirmation that the package was not received.
• Carrier claim or case information.
• Confirmation of the delivery address.
• Additional information necessary to investigate.

A carrier status of “delivered” does not automatically determine the outcome of every claim. We will review available tracking, delivery, order, and carrier information before deciding on an appropriate resolution.

15. Lost Packages

A shipment may be considered potentially lost when:

• Tracking has not updated for an extended period.
• The estimated delivery range has passed.
• The carrier confirms that the package cannot be located.
• The package is returned or misrouted without a reasonable delivery path.

Please contact us before filing multiple claims or payment disputes so we can review the shipment.

Depending on the investigation, the available resolution may include:

• A replacement shipment.
• A refund.
• Continued carrier investigation.
• Another reasonable resolution.

A refund or replacement is not automatically issued while the carrier is actively investigating the shipment, except where required by applicable law.

16. Damaged Packages

Please inspect the shipment after delivery.

If the package or product arrives damaged, contact us as soon as reasonably possible and preferably within 7 days of delivery.

Please provide clear photographs of:

• The outside shipping box or mailer.
• The shipping label.
• The inside packaging.
• The damaged product.
• All items received.

Keep the product and packaging until the claim is resolved. The carrier or fulfillment provider may require them for inspection.

Confirmed damaged or incorrect deliveries will be handled according to our Return and Refund Policy.

17. Incorrect or Missing Items

If your order contains the wrong product, wrong quantity, or missing items, contact:

support@roviae.online

Please provide:

• Order number.
• Description of the problem.
• Photographs of the package and items received.
• Photograph of the shipping label.
• Any packing slip included in the package.

We will review the request and provide an appropriate resolution when the error is confirmed.

18. Packages Returned to Sender

A package may be returned to the sender because of:

• An incomplete or incorrect address.
• An undeliverable location.
• Refusal of delivery.
• Failure to collect the package.
• Repeated unsuccessful delivery attempts.
• Carrier restrictions.
• Damage in transit.

After a returned package is received and inspected, we will contact the customer regarding available options.

Depending on the circumstances, we may:

• Reship the order after address confirmation.
• Request payment of a new shipping charge.
• Refund eligible products.
• Deduct applicable carrier return charges when the return resulted from incorrect customer-provided information, refusal, or failure to collect the package.

If the return resulted from our error, the customer will not be charged for reshipment or applicable return costs.

19. Refused Deliveries

Refusing delivery does not automatically qualify an order for a full refund.

A refused shipment must first be returned and inspected.

Original shipping charges and carrier return fees may be deducted from the refund when the customer refuses an otherwise correct and undamaged delivery, except where applicable law requires otherwise.

Customers should contact us before refusing a package whenever possible.

20. Delivery to Freight Forwarders and Third Parties

When a customer directs an order to a freight forwarder, reshipping company, hotel, workplace, package-receiving service, friend, relative, or another third party, delivery to that address may be treated as completion of our shipping obligation to the extent permitted by law.

We are not responsible for loss, damage, additional charges, delays, customs issues, or delivery failures occurring after a third party receives or forwards the package.

Customers using a freight-forwarding or reshipping service do so at their own risk.

21. International Shipping

Unless international shipping options are specifically displayed during checkout, we currently do not offer direct international shipping.

Customers should not assume that we ship internationally based solely on website accessibility from another country.

International availability, if introduced, may be subject to separate terms regarding:

• Customs duties.
• Import taxes.
• Brokerage fees.
• Restricted products.
• Longer delivery times.
• Local delivery requirements.

Any applicable international charges will be the customer’s responsibility unless expressly stated otherwise.

22. Order Cancellations

Contact us immediately to request a cancellation.

Cancellation is not guaranteed after an order has entered processing, packing, fulfillment, or carrier pickup.

If an order has already shipped, it cannot normally be canceled. After delivery, the customer may request a return under our Return and Refund Policy if the product is eligible.

Successfully canceled orders will be refunded to the original payment method.

23. Shipping Charges and Refunds

Original shipping charges, expedited shipping fees, address-correction costs, and other carrier-related charges are generally non-refundable unless:

• The order was canceled before shipment.
• The product was damaged, defective, incorrect, or materially different from what was ordered.
• The delivery problem was caused by our error.
• Applicable law requires a refund.

Approved refunds will be issued according to our Return and Refund Policy.

24. Business Mailing Address and Returns

Our publicly listed address is our business mailing address:

1405 Brentwood Dr
Fort Collins, CO 80521
United States

This address is not automatically an authorized product-return address or fulfillment warehouse.

Do not send products to this address unless our customer-support team specifically instructs you to do so.

Approved return instructions and the correct return address will be provided according to our Return and Refund Policy.

25. Contact Information

For questions about processing, shipping, tracking, delivery, damaged packages, or missing shipments, contact:

ROVIAE

Email: support@roviae.online
Phone: +1 (408) 430-2347

Business Mailing Address:
1405 Brentwood Dr
Fort Collins, CO 80521
United States

Please include your order number when contacting us about an existing shipment.

26. Changes to This Policy

We may update this Shipping Policy to reflect changes in:

• Fulfillment procedures.
• Carrier services.
• Shipping rates.
• Delivery areas.
• Applicable laws.
• Business operations.

The latest version will be posted on this page with an updated revision date.

Changes will not remove rights that already apply to an accepted order unless permitted by applicable law.

27. Consumer Rights

Nothing in this Shipping Policy excludes, limits, or replaces consumer rights that cannot lawfully be waived.

Where applicable law provides stronger rights than this policy, those legal requirements will apply.