Refund policy
Last Updated: July 17, 2026
At ROVIAE, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully before requesting a return or refund.
60-Day Money-Back Guarantee
We proudly offer a 60-Day Money-Back Guarantee from the date your order is marked as delivered.
If you are not satisfied with your purchase for any reason, please contact us within 60 days of delivery. Our customer support team will review your request and work with you to find the most appropriate solution.
Contact Information
Before returning any product, please contact us first.
Email: support@roviae.online
Phone: +1 (408) 430-2347
Business Address:
ROVIAE Returns
1405 Brentwood Dr
Fort Collins, Colorado 80521
United States
Business Hours:
Monday – Friday
9:00 AM – 5:00 PM (Mountain Time)
Response time: Within 1 business day.
Return Eligibility
To qualify for a return, your order must meet one of the following conditions:
- The product arrived damaged.
- The product is defective.
- You received the wrong item.
- Your order is incomplete or missing items.
- You are not satisfied within our 60-Day Money-Back Guarantee period.
Please contact us before sending any item back. Returns sent without prior authorization may not be accepted.
Damaged, Defective, or Incorrect Orders
Please inspect your order immediately after delivery.
If your order arrives damaged, defective, or incorrect, please contact us within 7 days after delivery.
Please include:
- Your order number
- Photos of the product
- Photos of the shipping box
- Photos of the shipping label (if applicable)
After reviewing your request, we will provide the appropriate solution, which may include a replacement, partial refund, or full refund.
If the issue is confirmed to be caused by our error, we will cover any approved replacement or return shipping costs.
Satisfaction Guarantee
If you are not satisfied with your purchase, simply contact us within 60 days of delivery.
Depending on your situation, we may offer:
- Product replacement
- Store credit
- Partial refund
- Full refund
Our customer support team reviews every request individually to provide a fair and reasonable solution.
Return Shipping
Customers are responsible for return shipping costs for standard returns or change-of-mind returns unless otherwise approved by ROVIAE.
Original shipping fees (if any) are non-refundable unless the product was defective, damaged, incorrect, or shipped in error by us.
We recommend using a trackable shipping service for all returns. ROVIAE is not responsible for returned packages lost or damaged while being shipped back to us.
Return Address
Only return products after receiving approval from our support team.
Approved returns should be sent to:
ROVIAE Returns
1405 Brentwood Dr
Fort Collins, Colorado 80521
United States
Please do not send products back without contacting us first.
Refund Process
Once your returned product is received and inspected, we will notify you by email regarding the approval or rejection of your refund request.
If approved, refunds will be issued to the original payment method used during checkout.
Approved refunds are typically processed within 3 business days.
Depending on your bank or payment provider, funds may take an additional 5–10 business days to appear in your account.
Order Cancellation
Orders may be canceled before they have been processed or shipped.
If you need to cancel an order, please contact us as soon as possible.
Once an order has been shipped, it can no longer be canceled and must follow the return process described in this policy.
Exchanges
We currently do not offer direct product exchanges.
If you require a different product, please contact our customer support team for assistance.
Non-Returnable Items
The following items are generally not eligible for return:
- Products returned after the 60-day return period.
- Products intentionally damaged or misused.
- Products returned without prior authorization.
- Gift cards.
- Promotional or complimentary items.
- Products not purchased directly from roviae.online.
Incorrect Shipping Address
Customers are responsible for providing an accurate shipping address.
Orders returned due to an incorrect or incomplete shipping address provided by the customer may be subject to additional shipping charges.
Lost Packages
If your package appears to be lost in transit, please contact us.
We will work directly with the shipping carrier to investigate the shipment and provide an appropriate resolution whenever possible.
Chargebacks
Before opening a payment dispute or chargeback with your bank or payment provider, we encourage you to contact us first.
Most issues can be resolved quickly by our customer support team without the need for a formal dispute.
Policy Abuse
ROVIAE reserves the right to refuse returns or refunds in cases involving suspected fraud, abuse of our return policy, false claims, or products that were not purchased directly from our official website.
Contact Us
If you have any questions regarding this Return & Refund Policy, please contact us.
ROVIAE Customer Support
Email: support@roviae.online
Phone: +1 (408) 430-2347
Address:
1405 Brentwood Dr
Fort Collins, Colorado 80521
United States
Business Hours:
Monday – Friday
9:00 AM – 5:00 PM (Mountain Time)
Response Time:
Within 1 Business Day.